Your personal privacy is very important to us and we endeavour to make sure that your personal information is fully protected. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lotusartstudio.co.uk (the “Site”).

 

WHAT PERSONAL INFORMATION WE COLLECT

We will collect and process the following data about you:

When you make a purchase or attempt to make a purchase through www.lotusartstudio.co.uk, we collect some information from you, including your name, billing address, delivery address, recipient's name, payment information (including credit card numbers, paypal emails, etc), email address, and phone number. We refer to this information as “Order Information.”

When you submit an enquiry through our online contact form, we may ask for your name and e-mail address.

When you visit www.lotusartstudio.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse www.lotusartstudio.co.uk, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.lotusartstudio.co.uk, and information about how you interact with www.lotusartstudio.co.uke. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on www.lotusartstudio.co.uk, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our website.

 

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through www.lotusartstudio.co.uk (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  - Communicate with you;

  - Screen our orders for potential risk or fraud;

  - Ask for feed back or review of our products or services after you placed your order. Our legitimate interest is to contact you with a request to rate or review the customer experience with us for us to make the experience better for both you and other customers.

  - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise www.lotusartstudio.co.uk (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

 

SHOPIFY

We use Shopify to power our online store. Shopify provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SHARING YOUR PERSONAL INFORMATION

Your personal information is processed mostly by us at Lotus Art Studio. We will never sell or disclose your personal information to other business or companies unless it is part of providing a service to you.

PayPal

One of the Third Party payment services we use is PayPal. PayPal protects your financial information with industry-leading security and fraud prevention systems. You can read more about PayPal privacy policy here:  https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

Royal Mail

We use Royal Mail as our main courier for the delivery of our products. You can read more about Royal Mail privacy policy here:  https://www.royalmail.com/privacy-notice.

Interparcel

We may use Interparcel to book UPS courier for the delivery of larger orders. You can read more about their privacy policy here:  https://uk.interparcel.com/privacy.php.

Klayivo

We use Klayivo to send our newsletter to our subscribers and other email marketing messages. Klayivo is committed to compliance with the General Data Protection Regulation. You can find further information on data privacy and Klayivo here: https://www.klaviyo.com/privacy.

Google Analytics

We also use Google Analytics to help us understand how our customers use  our website - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Judge.me

To gather and publish your feedback and product reviews we share your personal information with our supplier Judge.me. It provides us the technical solution to collect and publish your feedback on our website. You can read more about their privacy policy here: https://judge.me/privacy

 

Additionally, your Personal Information may also be shared with if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

   - FACEBOOK - https://www.facebook.com/settings/?tab=ads
   - GOOGLE - https://www.google.com/settings/ads/anonymous


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

HOW LONG WE WILL HOLD THE INFORMATION

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that if you requested the deletion of your personal information:

   - We may keep some of your personal information as required for our legitimate business interests, for example, fraud detection;

   - We may retain and use your personal information to the extent necessary to comply with our legal obligations, for example, tax reasons.

 

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us direct by email info@lotusartstudio.co.uk.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

USE OF COOKIES 

Our website uses cookies to better the users experience while visiting the website. Cookies are small text files which are transferred from our web site and stored on your computer's hard drive. They are widely used in order to make web sites work, or work more efficiently, as well as to provide general usage information to web site owners. We use cookies for these reasons only and do not use them to collect any personal information about you.

By using and browsing this website, you consent to cookies being placed on your computer. If you prefer not to use cookies please disable them in your browser settings or refrain from using the site. To find out more about cookies in general, including how to manage and delete them, visit the All About Cookies Website.

 

EXTERNAL LINKS

Although our website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and this website and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lotusartstudio.co.uk