We use Royal Mail, Air Mail or UPS courier for the delivery of our products. All orders are suitably packaged in outer protective packaging to ensure that they arrive to you in perfect condition.

Dispatch times for individual cards:

   - Orders placed on Monday to Friday before 1 pm are usually dispatched the same day.

   - Orders placed on Monday to Thursday after 1 pm are usually dispatched the following day.

   - Orders placed on Friday after 1 pm, Saturday and Sunday are dispatched on Monday (unless it’s Bank Holiday).

   - Orders placed on Bank Holiday will be posted next working day.

Larger orders with 12 or more cards - we aim to dispatch within 5 working days.

  

UK DELIVERY

1. Standard Delivery by Royal Mail - Your order will normally arrive within 1-3 working days from the dispatch day. Standard delivery is free for all UK orders.

2. Special Delivery by Royal Mail - Your order will usually arrive next business day from the dispatch day. Delivery charge for UK Special Delivery is based on weight and are calculated at checkout. The prices start from £6.95.

3. Special Delivery on Saturday - Your order will arrive on Saturday. Delivery charge for UK Special Delivery on Saturday is based on weight and are calculated at checkout. The prices start from £10.50.

4. Courier Delivery by UPS - Your order will arrive within 1-2 working days from the dispatch day.

Special Delivery and Courier Delivery require signature on arrival. If nobody is at home at the moment of the delivery the Royal Mail or UPS will leave you 'something for you card' with instructions how to arrange redelivery or collect item from local sorting office.

 

EUROPE DELIVERY

All orders are dispatched by Air Mail Priority Service or by UPS courier. Your order normally will arrive within 3-7 working days from the dispatch day for Western Europe, and within 5-10 working days for Eastern Europe. All deliveries require signature on arrival.

Delivery charges for international orders are based on weight and are calculated at checkout.

 

OVERSEAS DELIVERY OUTSIDE EUROPE

All orders are dispatched by Air Mail Priority Service or by UPS courier. Your order normally will arrive within 15 working days from the dispatch day for rest of the world. All deliveries require signature on arrival.

Delivery charges for international orders are based on weight and are calculated at checkout.

 

CUSTOMS & IMPORT CHARGES

Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control of these charges and any extra cost needs to be covered by the customer.

 

RETURNS AND EXCHANGES

At Lotus Art Studio we aim to exceed your expectations. We carefully produce our cards of the highest quality and describe our products in as much detail as possible to avoid any disappointment when they arrive. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to within 30 days for a refund or exchange.

To request a return, please email us at info@lotusartstudio.co.uk. Please state your order number and/or name and address and the reason for the return and we will advise you how to return your goods.

We will normally process your refund to your credit/debit card or PayPal account within 7 working days of its receipt or will provide a replacement where agreed.